There are limitations on when you can get a refund for certain payments. Please check your account transaction history to see if you have purchased the same piece of content multiple times. If you find that a family member under the age of 18 is using an adult account, please contact us. If a child is using an adult account, they will be able to use PlayStation™Network without parental controls - this is a breach of our Terms of Service. The spending limit for a child account is set to 0 by default when the account is created by the family manager. Please see our PlayStation Store Cancellation Policy for more details.Ĭould a family member have used your payment details?Ĭhild accounts don't have their own PlayStation wallet but can spend funds from the family manager's wallet within an assigned spending limit. ![]() Please note, there are limitations on when you can get a refund for subscription payments. Please check your subscription settings to see if this is the cause of the transaction. Have you been charged a recurring subscription fee? ![]() If your transaction history doesn't explain the charges, please consider the common reasons for unrecognized payments listed below. If you do not recognize a purchase, first check your PlayStation Store transactions.
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